Refund policy
Returns:
We want you to be completely satisfied with your purchase from Purple Pepper Farms.
Fresh produce, plants, flowers, eggs, meat, and perishable farm products are final sale. If you receive a damaged or incorrect perishable item, contact us within 24 hours of pickup or delivery at 570-815-7861 or purplepepperfarms@gmail.com.
For packaged goods, sauces, merchandise, and non-perishables: if you are not entirely satisfied, contact us within 14 days of receiving your order to initiate a return.
Conditions for Returns
- Items must be unopened and in like-new condition
- We reserve the right to refuse returns based on the condition of returned items
- Return shipping is the customer's responsibility
Refunds
Upon receiving your returned item(s), we will inspect and process the refund within 7 business days. The original method of payment will be credited, excluding the cost of return shipping. If the product is defective, a full refund including shipping will be issued.
Exchanges
If you wish to exchange an item, contact us within 14 days of receiving your order. We will provide guidance on returning the original item and dispatching the replacement.
Dropship / Third-Party Products (Tropical & Houseplants)
Plants ordered through our dropship supplier (House Plant Wholesale) are shipped directly from the supplier and follow their returns policy:
- DOA or Damaged: Report with photos within 3 days of delivery to purplepepperfarms@gmail.com
- Wrong Item: Report with photos within 3 days of delivery
- Change of Mind: Living plants are not eligible for return once delivered
- Approved refunds are processed within 7-14 business days
To start a claim, email purplepepperfarms@gmail.com with your order number and photos.
We want you to be completely satisfied with your purchase from Purple Pepper Farms. If you are not entirely pleased, please contact us within 14 days of receiving your order to initiate the return process.
Conditions for Returns:
- Products must be unopened and in like-new condition.
- We reserve the right to refuse returns or refunds based on the condition of the returned items.
Refunds:
Upon receiving your returned item(s), we will inspect and process the refund within 7 business days. The original method of payment will be credited, excluding the cost of return shipping. Refunds will be issued as a gift card, unless the product is defective.
Exchanges:
If you wish to exchange an item, please contact us within 14 days of receiving your order. We'll provide guidance on returning the original item and ensure the timely dispatch of your exchanged product.